RETURN AND REFUND POLICY (BUSINESS TO BUSINESS – B2B)
Last updated: 1 May 2025
This policy applies where Voltage Regulator (Pty) Ltd supplies goods or services to other registered businesses or entities. B2B transactions are not subject to the Consumer Protection Act unless otherwise agreed in writing.
1. Return of Goods
1.1 Goods incorrectly ordered by the client:
- May be returned within 7 days of delivery, subject to prior written approval;
- Goods must be unopened, unused, and in original packaging;
- A handling/restocking fee of up to 15% may apply;
- Return shipping is at the client’s cost.
1.2 Faulty or defective goods:
- Must be reported within 7 days of receipt;
- We will inspect the goods and, if found to be defective due to manufacture, we will:
- Replace the goods, or
- Credit the account or refund the full amount;
- We do not accept returns of goods damaged due to incorrect installation, mishandling, or external factors (e.g., power surges).
2. Custom or Special-Order Items
No returns will be accepted on:
- Custom-built equipment;
- Special-order goods;
- Items modified to client specifications.
3. Refunds
Refunds (where applicable) will be issued via EFT within 14 business days of approval and only once the returned goods have been received and inspected.
4. Process for Returns
To request a return or refund:
- Email [Insert Email Address] with order number, invoice, and reason for return;
- Await a Return Merchandise Authorisation (RMA) and further instructions;
- Send goods to: [Insert Warehouse or Returns Address].
5. Limitation of Liability
Voltage Regulator (Pty) Ltd will not be liable for:
- Indirect, incidental, or consequential damages;
- Loss of profit or business interruption caused by defective goods.
RETURN AND REFUND POLICY (BUSINESS TO CONSUMER – B2C)
Last updated: [Insert Date]
This policy applies where Voltage Regulator (Pty) Ltd supplies goods to individual consumers for personal use, as defined under the Consumer Protection Act 68 of 2008 (CPA).
1. Your Right to Return Goods
You have the right to return goods in the following circumstances:
1.1 Unwanted Goods (Cooling-Off Period)
- In terms of Section 44 of the Electronic Communications and Transactions Act, you may return goods within 7 (seven) days of receipt without giving a reason, provided:
- The goods are unused and in original packaging;
- You notify us in writing within 7 days;
- You return the goods at your own cost;
- We refund you within 14 days of receipt, excluding delivery fees.
1.2 Defective or Damaged Goods
If the goods are defective, not of good quality, or not reasonably durable, you are entitled (within 6 months of delivery) to:
- Request repair;
- Request replacement;
- Request a full refund.
We may inspect the item before determining if the fault lies with manufacturing or misuse.
2. How to Return Goods
To initiate a return:
- Contact us at [Insert Email Address] with your order number and reason for return;
- We will guide you through the return process;
- Items must be returned to: [Insert Physical Address].
3. Non-Returnable Items
The following items are non-returnable (unless defective):
- Custom-manufactured or special-order products;
- Items not in original condition or packaging;
- Goods damaged due to misuse or neglect.
4. Refunds
Refunds will be processed using the original payment method. Please allow 5–10 working days for the refund to reflect.